Privacy Policy

Strong Cleanouts
Effective Date: October 1, 2026
Phone: (480) 236-6172
Email: info@strongcleanouts.com

Strong Cleanouts, operated by Strong Cleanouts LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit our website or use our services.


1. Information We Collect

Information You Provide Directly

When you fill out a form on our website, call or text us, or communicate with us in any way, we may collect:

  • Your name
  • Email address
  • Phone number, and your consent to receive text messages
  • Service address, including unit number and gate code
  • Details about items you need removed
  • Photos you submit with your request
  • Preferred service date and time window
  • How you heard about us

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited, time spent on each page, and how you interact with them
  • Referring website or source, including ad click identifiers
  • Date and time of your visit

Payment Information

You can pay in person or through a secure payment link we send you. Online card payments are processed by Stripe through WooPayments. We receive the payment amount, any tip, and confirmation of payment; we never see or store your full card number.

2. How We Use Your Information

We use the information we collect to:

  • Confirm and fulfill your service booking
  • Contact you about your appointment by phone, email, or text
  • Provide estimates and respond to inquiries
  • Send payment links and receipts, and process payments
  • Ask for feedback about your service
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Text Messages

If you agree to receive texts, we send messages about your booking: confirmations, reminders, on-the-way alerts, payment links, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages.

4. Service Providers and Third-Party Tools

We share information only with providers that help us run our business, and only as needed for that purpose:

  • Booking and scheduling: our booking system stores your request and appointment details using Google Workspace (Google Sheets and AppSheet).
  • Text messages: Twilio delivers our text messages.
  • Payments: Stripe and WooPayments (WooCommerce) process online card payments under their own privacy policies.
  • Matomo Analytics: a self-hosted analytics tool. Matomo data is stored on our own server and is not shared with third parties. You can opt out below.
  • Microsoft Clarity: records how visitors use our pages (clicks, scrolling, and session replays) so we can improve the site. This data is processed by Microsoft under the Microsoft Privacy Statement.
  • Google Ads: conversion tracking measures whether our ads lead to bookings, using cookies and ad click identifiers. This data is processed by Google under Google’s Privacy Policy. You can manage ad personalization at adssettings.google.com.
  • Google Maps: suggests addresses as you type your service address.
  • Cloudflare: protects and speeds up our website, and may process your IP address for security.

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

5. Cookies

Our website uses cookies (small text files stored on your device) to improve your experience and support analytics. Cookies used on this site may include:

  • Analytics cookies (Matomo, Microsoft Clarity)
  • Advertising cookies (Google Ads)
  • Functional cookies (WordPress, Elementor, WooCommerce, including visit-source cookies used to attribute payments)
  • Payment processing cookies (Stripe), on payment pages only

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Form submissions and booking records are retained for up to 3 years.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our website uses SSL encryption (HTTPS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of text messages (reply STOP) and analytics tracking

To exercise any of these rights, contact us at the information below. We will respond within a reasonable timeframe.

9. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Links to Third-Party Sites

Our website may contain links to third-party websites such as Google, Yelp, Thumbtack, and others. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Phone: (480) 236-6172
Email: info@strongcleanouts.com

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