Terms of Service

Strong Cleanouts
Effective Date: October 1, 2026
Phone: (480) 236-6172
Email: info@strongcleanouts.com

Please read these Terms of Service carefully before using our website or booking our services. By accessing our website or scheduling a service, you agree to be bound by these terms.


1. Services

Strong Cleanouts, operated by Strong Cleanouts LLC (“we,” “us,” or “our”) provides cleanout, cleanup, hauling, and related services in the Phoenix metropolitan area and surrounding cities in Arizona. Services include estate and bereavement cleanouts, hoarding cleanup, complete home cleanouts, home sale preparation, foreclosure and eviction cleanouts, garage and storage unit cleanouts, residential relocation support, commercial and office cleanouts, overwhelmed property solutions, yard cleanup, and encampment cleanouts for property owners.

2. Service Area

We serve the greater Phoenix metro area, including Phoenix, Chandler, Chandler Heights, Gilbert, Mesa, Tempe, Scottsdale, Glendale, Queen Creek, Ahwatukee, Arcadia, Apache Junction, Fountain Hills, San Tan Valley, Sun Lakes, Gold Canyon, Laveen, Tolleson, Desert Ridge, and Maryvale. We reserve the right to decline service outside our standard service area.

3. Booking and Scheduling

Bookings may be made through our website, by phone, or by text. Submitting a booking request does not guarantee a confirmed appointment; we confirm your appointment by text or phone. Appointments are scheduled in arrival windows of 7AM–10AM, 10AM–1PM, or 1PM–5PM. We reserve the right to reschedule appointments due to crew availability, weather, or other circumstances, and will give advance notice whenever possible.

4. Pricing

Pricing is based on the volume of items removed and the labor required and is confirmed on-site before work begins. Price ranges shown on our website (Small, Medium, Large and XL projects, with in-person quotes for projects over $1,500) and any quotes are estimates only. Final pricing may vary based on actual load size, weight, accessibility, stairs, disassembly requirements, or other factors. You will always be told your final price before we begin, and you are under no obligation to proceed. Free Cleanout Program reimbursements are subject to eligibility, apply only when the property is listed and sold through EE Listings, and are paid at closing; the cleanout itself is paid upon completion.

5. Payment

Payment is due upon completion of service. We accept cash, check, all major credit cards, and Venmo. Card payments may be made in person or through a secure payment link we send you by text or email. Online card payments are processed by Stripe through WooPayments; we never see or store your full card number. You may add an optional tip when paying by link; tips go to your crew. Refunds of card payments are returned to the original card.

6. Items We Cannot Remove

We are unable to remove hazardous chemicals, motor oil, gasoline, propane tanks, asbestos, biohazard materials, tires, rocks, dirt, concrete, or soil. We reserve the right to refuse any item we deem unsafe or prohibited by applicable law or disposal regulations.

7. Property Access and Damage

By booking our service, you authorize our crew to access the areas of your property necessary to complete the job. We take reasonable care when navigating your property, including protecting floors, walls, doorways, and landscaping. Strong Cleanouts is fully insured. Any claims of property damage must be reported to us within 24 hours of service completion.

8. Customer Responsibilities

You are responsible for ensuring that items to be removed are legally yours to discard or that you have authorization to have them removed. You agree to provide accurate access information, including gate codes, unit numbers, and any special instructions, at the time of booking. Strong Cleanouts is not liable for items removed in error based on customer instructions.

9. Cancellations and Rescheduling

Please call or text us at (480) 236-6172 as soon as possible if you need to cancel or reschedule. Last-minute cancellations (less than 8 hours before your scheduled arrival window) may result in a cancellation fee at our discretion.

10. Text Messages

When you book online you agree to receive text messages from Strong Cleanouts about your booking: confirmations, appointment reminders, on-the-way alerts, payment links, and requests to review your service. We coordinate every job by text, so this consent is required to book online; you can book by phone instead without agreeing to texts. Texts are sent from (480) 236-6172 or (833) 690-6523. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your number.

11. Eco-Friendly Disposal

We make every effort to donate and recycle items before sending them to landfill. However, we do not guarantee donation or recycling of any specific item. Final disposal decisions are made by our team based on item condition and available facilities.

12. Limitation of Liability

To the fullest extent permitted by Arizona law, Strong Cleanouts shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to our services or your use of our website. Our total liability to you shall not exceed the amount you paid for the service in question.

13. Indemnification

You agree to indemnify and hold harmless Strong Cleanouts, its members, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of our services or violation of these Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Maricopa County, Arizona.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

16. Contact

If you have any questions about these Terms, please contact us:
Phone: (480) 236-6172
Email: info@strongcleanouts.com

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